Alex Ammerman

Our company was experiencing an influx of spams everyday with our web forms for the past week.  Then it stopped for a few days and then we got this message:

You have too many spam.  WPspamAIbot1GPT defeating all captcha.  Maybe you can win when you pay bitcoin.

Then the next day, we started getting bombarded again.  it is really overwhelming for our support team.

We can't force all of our end-users to sign into our Knowledge Base to access support.

Are there any other suggestions?

You could consider setting up an automated workflow using third-party integration tools like Zapier or Integromat. These platforms can help you create custom workflows that connect different apps and trigger actions based on specific events. These platforms allow you to connect different software applications and automate workflows by creating "zaps" or "scenarios."

For instance, you could set up a zap or scenario that triggers when a new contact is added in Zendesk Sell, and then automatically adds that contact to Zendesk Support. This way, you can achieve contact synchronization between the two systems even if they don't natively support it.

A potential workaround could involve modifying your data before it reaches Zendesk Support to conform to its naming convention. While this requires manual intervention and data manipulation, it might be a temporary way to get around the limitation until a more comprehensive solution becomes available.

While Zendesk may have different tools, you can achieve similar functionality by using custom fields within Zendesk Support Forms. By incorporating these fields, you can provide valuable context, documentation, and suggestions just like you did with HTML fields in your previous tool.

Since you've followed the provided code structure correctly, a possible solution could involve checking if the code is placed within the appropriate location in your website's codebase.

Additionally, ensure there are no conflicting scripts or errors elsewhere that might be affecting the button text change.