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Bichxs Market

Joined Sep 24, 2023

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Last activity Sep 24, 2023

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Bichxs Market commented,

CommentThird party and social messaging channels

I’m trying to bypass the 24-hour rule from WhatsApp. I followed all the instructions in this post: 

  1. An end-user has messaged my business and opened a ticket. I want to send him a pre-approved WhatsApp template after 24h. 
  2. I already have a Sunshine Conversations license and a pre-approved WhatsApp template. 
  3. I created a macro using the Sunshine Conversations shorthand syntax as indicated in the instructions.

The problem is: when I try to execute the macro, the message with the shorthand syntax doesn’t appear in the “public comments” section, so I cannot send the WhatsApp template. I get this warning message instead, which doesn’t allow me to write new public comments after the 24h window:

I tested the macro within the 24h period and it worked perfectly. The end-user recived the pre-approved template just as intended, but after the 24h limit it is imposible to execute the macro properly. 

Any idea how can I solve this ?

View comment · Posted Sep 24, 2023 · Bichxs Market

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