Joe Kramer

Total activity

30
Last activity

April 28, 2019 16:13
Member since

May 27, 2014 15:27
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10
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Activity overview

Latest activity by Joe Kramer

Joe Kramer created an article, June 09, 2015 16:13
Workflow recipe: Sending automated ticket reminders to customers
Using business rules, you can set time intervals to first notify the requester that you're waiting for a response and then eventually notify the requester that the dormant ticket has been marked as...
- Joe Kramer
- Edited September 25, 2020 21:38
- 29 followers
- 25 comments
- 28 votes
Joe Kramer commented, May 19, 2015 19:59
Actually, it is possible to use AJAX to hit the Zendesk API (including for ticket creation). Doing so is most clearly laid out in our Zendesk Apps documentation, specifically in the article about R...
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- Joe Kramer
- Created May 19, 2015 19:59
- 0 votes
Joe Kramer commented, May 05, 2015 15:12
Hey there Adar! I've been looking into this and have come up with one solution that will allow forwarded tickets to become assigned to the forwarding agent automatically. I'm not sure how ideal i...
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- Joe Kramer
- Created May 05, 2015 15:12
- 0 votes
Joe Kramer commented, January 30, 2015 16:47
Hey there El! I just wanted to let you know that I'm looking into this for you and I will provide you with an update here once I've gathered some more information on this! Cheers, Joe
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- Joe Kramer
- Created January 30, 2015 16:47
- 0 votes

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