Joe Kramer
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Activity overview
Latest activity by Joe Kramer-
Joe Kramer commented,
I would also like this feature! :)
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Joe Kramer created an article,
Workflow recipe: Sending automated ticket reminders to customers
Using business rules, you can set time intervals to first notify the requester that you're waiting for a response and then eventually notify the requester that the dormant ticket has been marked as...
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Joe Kramer commented,
Actually, it is possible to use AJAX to hit the Zendesk API (including for ticket creation). Doing so is most clearly laid out in our Zendesk Apps documentation, specifically in the article about R...
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Joe Kramer commented,
Hey there Adar! I've been looking into this and have come up with one solution that will allow forwarded tickets to become assigned to the forwarding agent automatically. I'm not sure how ideal i...
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Joe Kramer commented,
Hey there El! I just wanted to let you know that I'm looking into this for you and I will provide you with an update here once I've gathered some more information on this! Cheers, Joe