Anna Everson created an article,
Issue Symptoms When viewing a ticket, the customer will see an error message saying “Failed to update the labels field. Please make sure the labels field is present on the JIRA screens.” The labels...
Anna Everson created an article,
Issue Symptoms A user will report not being able to log in via ADFS. They will be redirected back to their ADFS instance with an error message. The log entry for their authentication request will ...
Anna Everson commented,
Hello Mike - We do plan on supporting multibrand SSO in the future, but there is no ETA that I can give you. You can comment in this product feedback thread to contribute your thoughts on this: htt...
Anna Everson created an article,
Overview Using the Widget API and Help Center Helpers, you can display the widget exclusively for users logged into the Help Center. Conditions Guide Legacy or Guide Professional Procedure In Supp...
Anna Everson commented,
Hi Fabio, The integration does not support JIRA Service Desk projects. Apologies for the inconvenience.
Anna Everson commented,
Hi Georg - Whoever you select as the reporter has to already exist in JIRA. If the assignee or reporter you're looking for doesn't appear in the suggested user list, enter the exact JIRA username....
Anna Everson created an article,
Overview External ID is an optional user field that cannot be set, updated, or unset in a user's profile in the agent interface. The easiest way to alter this field is through a bulk user import. C...
Anna Everson commented,
Glad you figured it out, and thanks for sharing your solution!
Anna Everson commented,
Hi John - Can you share your curl request here?
Anna Everson commented,
Hi Conor - theoretically this should work fine.