Anna Everson
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Last activity
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Activity overview
Latest activity by Anna Everson-
Anna Everson created an article,
“Failed to update the labels field” error [JIRA]
Issue Symptoms When viewing a ticket, the you will see an error message saying “Failed to update the labels field. Please make sure the labels field is present on the JIRA screens.” The labels on l...
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Anna Everson commented,
Hello Mike - We do plan on supporting multibrand SSO in the future, but there is no ETA that I can give you. You can comment in this product feedback thread to contribute your thoughts on this: htt...
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Anna Everson commented,
Hi Fabio, The integration does not support JIRA Service Desk projects. Apologies for the inconvenience.
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Anna Everson created an article,
How to remove external IDs from a user
Overview External ID is an optional user field that cannot be set, updated, or unset in a user's profile in the agent interface. The easiest way to alter this field is through a bulk user import. C...
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Anna Everson commented,
Hi Conor - theoretically this should work fine.
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Anna Everson commented,
Hi Alexandre, As long as the email address that is used in the JWT login is the same one already associated with their Zendesk account, it will recognize them as the same user and no duplicate user...
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Anna Everson commented,
@Justin (again) - Done! Thanks again for your input!
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Anna Everson commented,
@Jim: "Is it ever normal for my Sign Out SSO URL to be invoked on a Sign In?" No, this is probably happening due to a problem in the authentication process. If an error occurs during auth, the user...
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Anna Everson commented,
Hi Martin, You can set up SSO with ADFS (see this article if you haven't already) for both agents and end-users, and you can even map custom roles (more on that here.) You don't need to set up mult...
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Anna Everson commented,
Hi Dmitry - the "return URL" is referring to the return_to parameter discussed in the section immediately before the "Error Handling" section. It is a parameter that you can (optionally) pass along...