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Jp

Joined Jan 14, 2025

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Last activity Jan 17, 2025

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ACTIVITY OVERVIEW

Latest activity by Jp

Jp commented,

CommentTicket management

 

Hi Team,

Users are not receiving my initial message when we create tickets on their behalf (like you would expect when sending a brand new email to someone).

Following these directions I am able to have users getting my initial message BUT they also receive the Trigger message ("Your request has been received").  

For NEW tickets created by us, is there a way for users get my initial message but without the notification message ?

For reference, this is what users see. I want to remove the trigger notification message (red part) and have they see just my initial message (blue part) for new tickets created by us. I don't want to remove the trigger notification for tickets created by users.

 

View comment · Posted Jan 14, 2025 · Jp

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