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James Walsham

Joined Jul 24, 2024

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Last activity Dec 19, 2024

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ACTIVITY OVERVIEW

Latest activity by James Walsham

James Walsham commented,

Community commentZendesk AI EAP - Similar tickets

Are there any plans to extend the EAP to Native/Social messaging or is this in the longer term product roadmap?

View comment · Posted Aug 27, 2024 · James Walsham

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James Walsham commented,

Community commentZendesk AI EAP - Similar tickets

Hello, I'm seeing the ticket which I'm viewing displayed as one of the similar tickets, is this expected behaviour?

View comment · Posted Aug 27, 2024 · James Walsham

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James Walsham commented,

Community commentZendesk EAP - Forecast vs Actual

Please can you confirm how staffing is calculated as this appears to be inflated vs actual staff working. Thank you.

View comment · Posted Aug 19, 2024 · James Walsham

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James Walsham commented,

Community commentZendesk EAP - Forecast vs Actual

Great feature!

I would also like to understand the difference between forecast and short term forecast.

 

Thanks,

 

James.

View comment · Edited Aug 21, 2024 · James Walsham

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