Sam Trachtenberg
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Total activity23
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Last activity
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Activity overview
Latest activity by Sam Trachtenberg-
Sam Trachtenberg commented,
Hello, I have a German keyboard, and the ~ symbol is on my + key. What shortcut can I use to serve a chat request? Thanks!
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Sam Trachtenberg commented,
Hello, just to be certain, is this option not available for Basic Talk? If it routes to a group, will the phone ring for every enabled, online agent in that group? Thanks! Sam
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Sam Trachtenberg commented,
Hi Jacob, Thanks! Yes, I use that trick all the time for Zendesk Support. When I tried it now, while logged in as another agent, I navigated to Zendesk chat and was prompted to log in. I logged in ...
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Sam Trachtenberg commented,
Hi Rajat, I don't want the agents to worry about the settings at all. I don't even want them to log onto the dashboard ever, if possible. As is, they need to un-tick options (in 'Personal>>Profile'...
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Sam Trachtenberg created a post,
'Assume agent' /'Log in as' option
AnsweredI spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as them) without knowing their password, so I could adjust the settings for them.
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Sam Trachtenberg commented,
Thanks, Yunen. That would help. It would also help if we did not have to make an extra click on the topbar app when we first navigate to the Support, and if Zendesk chat continued to stay logged on...
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Sam Trachtenberg created a post,
Problems with the one-browser-tab solution
AnsweredI like the one-tab solution for simple chats. Our agents spent most of their time in the Zendesk Support tab, and it's good if they can get to the Zendesk Chat on the same tab. However, the connect...
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Sam Trachtenberg commented,
Any word on this case? We have many agents who would like to create their own personal shortcuts.