Bryan Riley

You could also consider using different categories or labels within Zendesk to clearly distinguish between internal and external content. This way, your team can easily manage and maintain the internal knowledge base while providing a polished and user-friendly external experience on WordPress.

You can enhance user engagement by embedding forms into articles in Zendesk.

By using dynamic content and conditional statements, you can create a "Was this article helpful?" section with a yes/no button. If a user selects "no," you can then use conditional logic to display the form dropdown right within the article, allowing them to quickly and seamlessly raise a ticket with the relevant fields. This user-centered approach can greatly improve the support experience and streamline ticket submission.