Xenia Chilkowich

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Latest activity by Xenia Chilkowich
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    Xenia Chilkowich commented,

    My biggest frustration with Zendesk as a new user is it is all or nothing. Either you have to be an Administrator and you can do everything or you are below an Administrator and can do virtually no...

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    Xenia Chilkowich commented,

    I'm not sure why an app or even Admin needs to be involved. Something as simple as allowing an agent to change what tickets are displayed (e.g. I belong to multiple groups and only want to see thes...