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Garima Hans
Joined Nov 28, 2023
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Last activity Jan 19, 2024
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Latest activity by Garima Hans
Garima Hans created a post,
Hey Team,
We wanted to bring this to attention that Salesforce app in Zendesk doesn't support Account Hierarchy Lookup.
we were supporting a user on a ticket where the question was raised the account wasn't popping up!
So it is useful to have this feature enabled as it has high importance!
Without this feature, an agent is not aware of important information that does exist in Salesforce. This may lead them to provide incorrect support, or waste additional time as they have to do manual search
Posted Jan 19, 2024 · Garima Hans
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Garima Hans created a post,
Is there a way to color code attribute values in a table? One of our stakeholder wants us to color code the ticket status based on the brand colors provided.
Do we have this feature or can we please consider this in future?
Posted Jan 18, 2024 · Garima Hans
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Garima Hans created a post,
Does any one have idea how we can add a checkbox filter in zendesk explore dashboard?
Posted Nov 28, 2023 · Garima Hans
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