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Johannes Garske

Joined Jan 11, 2024

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Last activity Feb 04, 2025

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ACTIVITY OVERVIEW

Latest activity by Johannes Garske

Johannes Garske commented,

CommentBuilding reports

I agree with David Froemke 

There are too much known errors, functions that are not working, restrictions, etc.

 

We don't saw any improvements here in the last couple months. 

Sometimes the beta is loading faster than the “old” explore.

View comment · Posted Jan 13, 2025 · Johannes Garske

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Johannes Garske commented,

CommentExplore recipes

Is it possible to sort the bookmarks?

The order seems to be super random and ordering them manually would be a hughe benefit.

 

Is this planned and if yes: When?

View comment · Posted Jan 13, 2025 · Johannes Garske

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Johannes Garske commented,

CommentRouting

Hi,

Does primary group mean that the ticket is moved to this specific group or is it really just a group of agents that nothing has to do with the group of the ticket?

View comment · Posted Jan 12, 2025 · Johannes Garske

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Johannes Garske commented,

Community comment Feedback - Admin Center

Is there anything new on this? Tom Dupuche 

View comment · Posted Dec 19, 2024 · Johannes Garske

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Johannes Garske commented,

CommentCustomer portal

Is it also possible to change the wording “Your email address*” when the user is not logged in? 

I could not find anything regarding this in the HTML code

View comment · Posted Dec 17, 2024 · Johannes Garske

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Johannes Garske commented,

Community comment Feedback - Reporting and analytics (Explore)

Since we have now the public rollout - When will the improvements be released?

View comment · Posted Dec 09, 2024 · Johannes Garske

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Johannes Garske commented,

Community comment Feedback - Admin Center

For when it is planned? 
This ticket is almost 3 years old 

kenneth.buckley 

View comment · Posted Dec 09, 2024 · Johannes Garske

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Johannes Garske commented,

Community comment Feedback - Admin Center

I also voted for this because even some Webhooks failed through updates from ZD directly and we don't see any issue without checking it manually.

View comment · Posted Dec 09, 2024 · Johannes Garske

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Johannes Garske commented,

Community comment Feedback - Admin Center

+1 even with the acquisition from Ultimate it is a must-have!

View comment · Posted Nov 01, 2024 · Johannes Garske

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Johannes Garske commented,

CommentRouting

Thanks. Barry Neary 

But how exactly is it possible in Explore? Because i don't know how we can say please only show tickets with this tag which are picked up manually?

The auto-routing tag is something we have in general so it is in every ticket.

View comment · Posted Aug 21, 2024 · Johannes Garske

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