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Julie Guno

Joined Sep 12, 2023

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Last activity Nov 14, 2023

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Latest activity by Julie Guno

Julie Guno commented,

Community comment Feedback - Help Center (Guide)

Gorka Cardona-Lauridsen

Any updates on this feature? Is this ever going to be implemented? Thank you. 

View comment · Posted Nov 14, 2023 · Julie Guno

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Julie Guno commented,

CommentManaging your email

Hi Gabriel, 

Duplication of tickets only occurs with a requester with noreply address, though the emails coming from that noreply address are legitimate. I'm wondering, if the email headers of the forwarded emails to Zendesk is not correctly process why does it only happens with a sender with noreply address and not with other addresses.

View comment · Posted Sep 13, 2023 · Julie Guno

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Julie Guno commented,

CommentManaging your email

Hi, how can we avoid getting 2 tickets with the same subject and same message from a sender with no-reply address? 

View comment · Posted Sep 12, 2023 · Julie Guno

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