Recent searches
No recent searches

Karan Shah
Joined Nov 02, 2023
·
Last activity Feb 12, 2025
Following
0
Followers
0
Total activity
22
Vote
1
Subscriptions
13
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Karan Shah
Karan Shah commented,
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
View comment · Posted Feb 12, 2025 · Karan Shah
0
Followers
0
Votes
0
Comments
Karan Shah commented,
Hi Shoshana Melmon ,
I apologize for the delay in my response.
Please try reloading your browser tab after checking the "Switch to new and improved app" option. If it still isn't working for you, please raise a support ticket, and our team will be happy to assist you.
View comment · Posted Dec 20, 2024 · Karan Shah
0
Followers
0
Votes
0
Comments
Karan Shah commented,
Hi Dan Ross
The multi-select picklist is supported in the sync, allowing you to sync multiple selected values from Salesforce to Zendesk. However, in Zendesk, there should be a text field to accommodate this. As you can see in the table above, the multi-selected picklist type field is supported alongside a text field in Zendesk.
View comment · Posted Dec 20, 2024 · Karan Shah
0
Followers
0
Votes
0
Comments
Karan Shah commented,
Hey everyone,
We’ve released the upgraded version of the Salesforce app for Zendesk Support, which includes several enhancements. Here are a few highlights:
- App configuration is now located in the Admin Center.
- Flexible caching duration and on-demand caching options.
- Improved user experience for the app.
- Increased display limit for related objects from 5 to 10 records.
For more details on the changes to the integration, please refer to the GA announcement.
Thanks
Karan Shah
View comment · Posted Nov 05, 2024 · Karan Shah
0
Followers
1
Vote
0
Comments
Karan Shah commented,
Hey everyone,
We’ve released the upgraded version of the Salesforce app for Zendesk Support, which includes several enhancements. Here are a few highlights:
- App configuration is now located in the Admin Center.
- Flexible caching duration and on-demand caching options.
- Improved user experience for the app.
- Increased display limit for related objects from 5 to 10 records.
For more details on the changes to the integration, please refer to the GA announcement.
Thanks
Karan Shah
View comment · Posted Nov 05, 2024 · Karan Shah
0
Followers
0
Votes
0
Comments
Karan Shah commented,
Hey everyone,
We’ve released the upgraded version of the Salesforce app for Zendesk Support, which includes several enhancements. Here are a few highlights:
- App configuration is now located in the Admin Center.
- Flexible caching duration and on-demand caching options.
- Improved user experience for the app.
- Increased display limit for related objects from 5 to 10 records.
For more details on the changes to the integration, please refer to the GA announcement.
Thanks
Karan Shah
View comment · Posted Nov 05, 2024 · Karan Shah
0
Followers
0
Votes
0
Comments
Karan Shah created an article,
Announced on | Rollout starts | Rollout ends |
October 17, 2024 | October 17, 2024 | November 12, 2024 |
Zendesk is excited to announce the launch of an upgraded version of the Salesforce app for Zendesk Support. This enhancement includes the migration of all configuration to Admin Center and the introduction of an improved sidebar app.
These changes result from extensive feedback from our valued customers in the Zendesk Community. Additionally, we have implemented a series of updates to enhance app performance and user experience.
This announcement includes the following topics:
What is changing?
App configuration is now in Admin Center
Starting today, all Salesforce app configuration is now managed in Admin Center. Previously, admins were required to configure settings in a pop-up window of the sidebar app.
We’ve also added improvements to the app configuration, including:
- The ability to change the caching interval
- Configuration for on-demand caching
- Reorder objects and fields on the landing page without editing the object first
- Improved filtering options for related objects during configuration
An upgraded version of the sidebar app
We are also offering an upgraded version of the sidebar app. The upgraded app has a refreshed design with improved user experience, data visibility, and performance. Salesforce objects are displayed in a tab format.
Additionally, the upgraded app includes the following:
- Record last fetched timestamp
- Informative error messages to enhance troubleshooting
- Improved navigation from primary objects to related objects
- Increased display records for related objects from 5 to 10 for better visibility
Existing customers can switch to the upgraded app, making it immediately visible to agents.
Alternatively, existing customers can continue to use the legacy app until February 15, 2025. Admins can toggle between the new and old app versions using the switch setting. On February 15, all accounts using the legacy app will automatically be switched to the new version without being able switch back.
Why is Zendesk making this change?
Zendesk is dedicated to providing a simplified and reliable user experience. This upgrade reflects our commitment to enhancing app design, flow, and data visibility while streamlining the configuration process. We have carefully considered customer feedback regarding key pain points and are thrilled to roll out this improved app version to all customers.
How will this affect me?
For customers who have already installed and configured the Salesforce app for Zendesk Support, all existing configurations have been automatically migrated to Admin Center.
If you’d like to use the upgraded app now, follow these steps to switch. You can toggle between the old and new app experiences until February 15, 2025.
What do I need to do?
No action is required for the migration of your configurations to Admin Center. However, we highly recommend transitioning to the new Salesforce app for Zendesk Support by following these steps, as the legacy app will be deprecated on February 15, 2025.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
Edited Oct 17, 2024 · Karan Shah
6
Followers
4
Votes
0
Comments
Karan Shah created an article,
Announced on | Zoom Phone for Zendesk app available on |
Zoom Phone by Faye app discontinued on |
November 10, 2023 | November 10, 2023 | May 5, 2024 |
We are excited to announce that Zoom Phone for Zendesk, a new app by Zoom, is available starting today.
Zoom Phone for Zendesk replaces the existing Zoom Phone by Faye app, which is no longer available on the Zendesk Marketplace. Zoom Phone for Zendesk by Zoom offers more seamless integration with Zendesk Support, improved capabilities, and more frequent updates.
If you have the Zoom Phone by Faye app installed, you can continue using it until May 5, 2024. After that date, the app will no longer function. We recommend installing the Zoom Phone for Zendesk app now and uninstalling Zoom Phone by Faye.
This announcement answers the following questions:
What is changing?
A new app, Zoom Phone for Zendesk, is now available to install today on Zendesk Marketplace.
Zoom Phone for Zendesk replaces the Zoom Phone by Faye app. Customers using Zoom Phone by Faye should uninstall it at their earliest convenience and install Zoom Phone for Zendesk. The Zoom Phone by Faye app is no longer available on Zendesk Marketplace for new installs and will stop functioning after May 5, 2024.
Why is Zendesk making this change?
Our partnership with Zoom allows customers to incorporate its video and audio tools with Zendesk using apps so all Zendesk Support users can build stronger relationships with their own customers. Zoom’s new Zoom Phone for Zendesk app is tightly integrated with Zoom for a seamless and improved experience.
What do I need to do?
If you're interested in integrating Zoom Phone with Zendesk, learn more about the Zoom Phone for Zendesk app on Zendesk Marketplace.
Customers using Zoom Phone by Faye should uninstall it at their earliest convenience and install Zoom Phone for Zendesk.
If you have questions or feedback about our products, you can post in the product feedback forums, monitored by our Product Managers. If you need help, you can contact Zendesk Customer Support.
Edited Nov 28, 2023 · Karan Shah
0
Followers
3
Votes
0
Comments