Jack Cho

It's already 2024 and it's frankly quite ridiculous that the ability to add CCs in a trigger does not exist. It's even more ridiculous that Zendesk used to have this feature and intentionally removed it, while claiming to create “exceptional customer experiences.” Adding followers does not work for half of the cases that we need a trigger for. We need to be able to add 50 CCs (just for one department) automatically based on other fields, or else this entire department in our company will not be able to use Zendesk. They will not spend hours of time just to figure out who to CC since this department receives hundreds of tickets daily with only one person mainly on Zendesk. 

Why is this question downvoted? Most people would struggle to find a solution to this, including me (a programmer) since I am not too familiar with liquid markup. Thank you Jill for the question and Brandon for the solution! I was able to adjust the solution to my needs.

This would be so useful! I don't understand why tags are the default value displayed for fields…