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Tim Woodruff

Joined Oct 04, 2023

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Last activity Oct 04, 2023

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Tim Woodruff commented,

Community comment Feedback - Ticketing system (Support)

How is this not a feature? Between the lack of ability to forward emails and BCC, Zendesk is failing at the basic functions of email communication. 

View comment · Posted Oct 04, 2023 · Tim Woodruff

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Tim Woodruff commented,

CommentGeneral questions about email and email template

Forwarding is a basic function of email for decades. How is this not been solved yet. I don't want to create targets and triggers, etc. I just want to be able to BCC and forward emails from Support. 

This is a terrible experience for such a costly service. 

View comment · Posted Oct 04, 2023 · Tim Woodruff

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