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Alec Grotenstein's Avatar

Alec Grotenstein

Joined Aug 29, 2023

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Last activity Aug 29, 2023

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Latest activity by Alec Grotenstein

Alec Grotenstein commented,

Community comment Feedback - Ticketing system (Support)

It's HORRIBLE. Like who actually approved these updates? Zendesk capabilities took a step back with their new updates...

The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile.

My team is not a fan with any of these "enhancements"...

View comment · Posted Aug 29, 2023 · Alec Grotenstein

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Alec Grotenstein created a post,

Post Feedback - Ticketing system (Support)

Am I the only one that thinks Zendesk capabilities took a step back with their new updates? The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile. I'm not a fan with any of these "enhancements"...

Edited Aug 29, 2023 · Alec Grotenstein

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