Recent searches
No recent searches

Enrique G
Joined Aug 01, 2024
·
Last activity Aug 30, 2024
Following
0
Followers
0
Total activity
4
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Enrique G
Enrique G commented,
Hi Pedro,
1- We have a site, and customers send us ticket rhrough the form. If they click several times on “Send”, several tickets will open up. It´s not a typical trend but it occurs. I think 3 tickets max works for 90% of cases but if isn´t too much of an effort,, it should be increased to 5. I´d say that would fix the problem.
2- I couldn´t find any now but I will share it with you over email once I have it, so you can check.
View comment · Posted Aug 30, 2024 · Enrique G
0
Followers
0
Votes
0
Comments
Enrique G commented,
Hi Pedro,
Yes, that´s right.. As for now what I can see about this feature is:
-The pop up warning coming up when it shouldn´t.
-No possibility to see more than 3 tickets to merge. There are customers who open several tickets so this should be increased to 10 at least.
-At times the customer has more than 1 ticket open in Zendesk, but when you check in order to merge there is none coming up to merge. As a result, you need to merge it through the native feature.
If you fix these minor errors this feature will be very useful!
View comment · Posted Aug 26, 2024 · Enrique G
0
Followers
0
Votes
0
Comments
Enrique G created a post,
Hello,
The feature is great but this needs to be worked on: Every time we try to merge a ticket into another one, this “merging across accounts” warning pops up, regardless if is appllicable or not.
Posted Aug 01, 2024 · Enrique G
0
Followers
2
Votes
4
Comments