Recent searches


No recent searches

Enrique G's Avatar

Enrique G

Joined Aug 01, 2024

·

Last activity Aug 30, 2024

Following

0

Followers

0

Total activity

4

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Enrique G

Enrique G commented,

Community commentZendesk AI EAP - Merging suggestions

Hi Pedro,

 

1- We have a site, and customers send us ticket rhrough the form. If they click several times on “Send”, several tickets will open up. It´s not a typical trend but it occurs. I think 3 tickets max works for 90% of cases but if isn´t too much of an effort,, it should be increased to 5. I´d say that would fix the problem.

 

2- I couldn´t find any now but I will share it with you over email once I have it, so you can check. 

View comment · Posted Aug 30, 2024 · Enrique G

0

Followers

0

Votes

0

Comments


Enrique G commented,

Community commentZendesk AI EAP - Merging suggestions

Hi Pedro,

 

Yes, that´s right.. As for now what I can see about this feature is:

 

-The pop up warning coming up when it shouldn´t.

-No possibility to see more than 3 tickets to merge. There are customers who open several tickets so this should be increased to 10 at least.

-At times the customer has more than  1 ticket open in Zendesk, but when you check in order to merge there is none coming up to merge.  As a result, you need to merge it through the native feature. 

 

If you fix these minor errors this feature will be very useful!

 

View comment · Posted Aug 26, 2024 · Enrique G

0

Followers

0

Votes

0

Comments


Enrique G created a post,

PostZendesk AI EAP - Merging suggestions

Hello, 

 

The feature is great but this needs to be worked on:  Every time we try to merge a ticket into another one, this “merging across accounts” warning pops up, regardless if is appllicable or not. 

 

 

Posted Aug 01, 2024 · Enrique G

0

Followers

2

Votes

4

Comments