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Dakotah Poitra's Avatar

Dakotah Poitra

Joined Dec 04, 2023

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Last activity Feb 18, 2025

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ACTIVITY OVERVIEW

Latest activity by Dakotah Poitra

Dakotah Poitra commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Emily Reidy ! Thank you for sharing the update release for the View All feature. I do still think the ability to change ownership of dashboards is a needed feature as well even more since dashboards cannot be scheduled in definitely  (given the dashboard builder update) as they used to be and the appropriate owner will receive the notification of expiring dashboard schedules.  

View comment · Posted Feb 18, 2025 · Dakotah Poitra

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Dakotah Poitra created a post,

Post Feedback - Ticketing system (Support)

Our team requests the ability to adjust the text color/brightness for agent users with edit access restrictions on organizational fields. The current light grey text on a red background makes it difficult for agents to review field details needed.

Posted Dec 17, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Walter Bellante , can you confirm if when using the new builder now - if we can still share and schedule reports with end users?

Additionally, I noticed the “Run for” field in the schedule section doesn't have an “indefinitely” option. We have hundreds of dashboards scheduled and to keep maintaining the schedule Run For field would be very inefficient. 

View comment · Edited Nov 06, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community comment Feedback - Ticketing system (Support)

This would be a great feature and very impactful!

View comment · Posted Aug 01, 2024 · Dakotah Poitra

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Dakotah Poitra created a post,

Post Q&A - Chat, messaging, and widgets

Hello,

 

Curious if others have experienced the Massage Grouping updates of the Agent Interface no being reflected through the Beta trial?

Posted Jun 06, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community comment Q&A - Help center and community

Hi Ivan ,

 

Are you able to share what your code setup looks like to have the newest comments appear at the top and oldest descending down the page?

View comment · Posted May 09, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community comment Feedback - Sales CRM (Sell)

I second this request. Would be very useful in preparation for client meetings/calls!

View comment · Posted Mar 27, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

Hello Amisha Sharma,

Is the phase 1 beta available to test in production and test instances? And would this beta test be activated at the individual agent account level vs. all agents? Additionally, how long with the beta test period be available and can we opt out at any time?

View comment · Edited Mar 25, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

CommentTriggers and automations

Does anyone happen to know the formatting to get the second line "/n" to work?

View comment · Posted Feb 27, 2024 · Dakotah Poitra

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Dakotah Poitra commented,

Community comment Q&A - Users, groups, and organizations

I third this request! Have there been any update from Zendesk on this getting on a road map?

 

View comment · Posted Jan 30, 2024 · Dakotah Poitra

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