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Gouzerh Kevin

Joined Dec 17, 2024

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Last activity Feb 28, 2025

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Latest activity by Gouzerh Kevin

Gouzerh Kevin commented,

Community comment Feedback - Ticketing system (Support)

Totally agree Matthew Weathers

View comment · Posted Feb 19, 2025 · Gouzerh Kevin

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Gouzerh Kevin commented,

Community comment Feedback - Ticketing system (Support)

Totally agree with Tomas and Yaga, we should to choose 

View comment · Posted Feb 19, 2025 · Gouzerh Kevin

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Gouzerh Kevin commented,

CommentFormatage et personnalisation de vos e-mails

Hello,

 

We have our own authentication system and would like to fully customize the welcome email. Would it be possible to remove the verification URL so that we can follow our own procedure for allowing our clients to submit tickets via email?


The presence of this link is currently an issue, as it allows our clients to bypass our system when they click on it.


Thank you in advance for your feedback.

View comment · Posted Feb 10, 2025 · Gouzerh Kevin

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Gouzerh Kevin commented,

CommentFormatage et personnalisation de vos e-mails

Hello,
 

We have our own authentication system and would like to fully customize the welcome email. Would it be possible to remove the verification URL so that we can follow our own procedure for allowing our clients to submit tickets via email?


The presence of this link is currently an issue, as it allows our clients to bypass our system when they click on it.


Thank you in advance for your feedback.

View comment · Posted Feb 10, 2025 · Gouzerh Kevin

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Gouzerh Kevin commented,

Community comment Feedback - Admin Center

We also want to be able to customize the columns in the end user view in their profile as well as in the organization view
We therefore have to create additional views

View comment · Posted Dec 17, 2024 · Gouzerh Kevin

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