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Efrat Barak Zadok's Avatar

Efrat Barak Zadok

Joined Oct 22, 2023

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Efrat Barak Zadok

Efrat Barak Zadok commented,

Community comment Feedback - Reporting and analytics (Explore)

 Orsolya Forster and  Jake Bantz
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created. 

View comment · Posted Feb 13, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentTicket management

Any idea why manual adding tags to a closed ticket but when we try to update and tags via api to the same ticket it does not work?

View comment · Edited Feb 11, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Is there a way to duplicate filtered view to different tabs? Instead of manually creating them again and again for every tab?

View comment · Posted Jan 30, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentZendesk messaging

How can I create a report for session duration? From the time the ticket created/session started till the time the session ended?

View comment · Posted Jan 26, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Walter Bellante Can you please let me know how I can use in the dashboard restrictions sets I created as a calculated attributes?

For example I created a set which is based on assignee name. 
But when I select the assignee name in the Filter option - I cannot find the set I created in the drop down values options.
I also cannot find my set in the filter option.

I would appreciate your guidance here

View comment · Posted Jan 09, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Hi Walter Bellante Thanks for your answer.

Our different teams all have the same group - I have distinguish them via a set I created in the calculation →attributes option. 

How can I do the same in the new dashboard?


 

View comment · Posted Jan 07, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

I have 3 team leads and I would like each one to see data of his own team members - how should I define it in the restrictions?
They are not the assignee in the tickets.

View comment · Posted Jan 01, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentTicket management

I would like the default on-hold status not to be visible in my form - how can I do that?

View comment · Posted Dec 09, 2024 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentSetting up Agent Workspace

when will hyperlinks be available in messaging?

View comment · Posted Dec 05, 2024 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentZendesk messaging

I would like the option to fire messaging trigger when an agent did not respond for x amount of time (like 30/60 secs). How can this be done?
On chat triggers that was possible as the wait was available as part of the conditions and not only as part of the actions

View comment · Posted Dec 01, 2024 · Efrat Barak Zadok

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