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Efrat Barak Zadok's Avatar

Efrat Barak Zadok

Joined Oct 22, 2023

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Last activity Feb 24, 2025

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ACTIVITY OVERVIEW

Latest activity by Efrat Barak Zadok

Efrat Barak Zadok commented,

CommentCreating dashboards

Hi Walter Bellante, in the legacy dashboard builder I could share a specific tab and basically copy it to another dashboard. I dont see this possiblity in the builder. What is the workaround for it other than building the same tab (with all its reports and filters) all over again?

View comment · Posted Feb 24, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

Community comment Q&A - Users, groups, and organizations

Dane any update on this?
We need this option too

View comment · Posted Feb 24, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

I am trying to create dashboard restriction but I see that the dataset for Knowledge Capture is not showing in the drop down options. 

In my use case - I have one tab in the agent dashboard related to all the Knowledge Article he wrote/added - and I need to be able to restrict according to Article Author Name

View comment · Posted Feb 23, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

Community comment Feedback - Reporting and analytics (Explore)

 Orsolya Forster and  Jake Bantz
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created. 

View comment · Posted Feb 13, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentTicket management

Any idea why manual adding tags to a closed ticket but when we try to update and tags via api to the same ticket it does not work?

View comment · Edited Feb 11, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Is there a way to duplicate filtered view to different tabs? Instead of manually creating them again and again for every tab?

View comment · Posted Jan 30, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentZendesk messaging

How can I create a report for session duration? From the time the ticket created/session started till the time the session ended?

View comment · Posted Jan 26, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Walter Bellante Can you please let me know how I can use in the dashboard restrictions sets I created as a calculated attributes?

For example I created a set which is based on assignee name. 
But when I select the assignee name in the Filter option - I cannot find the set I created in the drop down values options.
I also cannot find my set in the filter option.

I would appreciate your guidance here

View comment · Posted Jan 09, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

Hi Walter Bellante Thanks for your answer.

Our different teams all have the same group - I have distinguish them via a set I created in the calculation →attributes option. 

How can I do the same in the new dashboard?


 

View comment · Posted Jan 07, 2025 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentPublishing and sharing dashboards

I have 3 team leads and I would like each one to see data of his own team members - how should I define it in the restrictions?
They are not the assignee in the tickets.

View comment · Posted Jan 01, 2025 · Efrat Barak Zadok

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