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Efrat Barak Zadok
Joined Oct 22, 2023
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Last activity Feb 24, 2025
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Latest activity by Efrat Barak Zadok
Efrat Barak Zadok commented,
Hi Walter Bellante, in the legacy dashboard builder I could share a specific tab and basically copy it to another dashboard. I dont see this possiblity in the builder. What is the workaround for it other than building the same tab (with all its reports and filters) all over again?
View comment · Posted Feb 24, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Dane any update on this?
We need this option too
View comment · Posted Feb 24, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
I am trying to create dashboard restriction but I see that the dataset for Knowledge Capture is not showing in the drop down options.
In my use case - I have one tab in the agent dashboard related to all the Knowledge Article he wrote/added - and I need to be able to restrict according to Article Author Name
View comment · Posted Feb 23, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Orsolya Forster and Jake Bantz -
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created.
View comment · Posted Feb 13, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Any idea why manual adding tags to a closed ticket but when we try to update and tags via api to the same ticket it does not work?
View comment · Edited Feb 11, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Is there a way to duplicate filtered view to different tabs? Instead of manually creating them again and again for every tab?
View comment · Posted Jan 30, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
How can I create a report for session duration? From the time the ticket created/session started till the time the session ended?
View comment · Posted Jan 26, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Walter Bellante Can you please let me know how I can use in the dashboard restrictions sets I created as a calculated attributes?
For example I created a set which is based on assignee name.
But when I select the assignee name in the Filter option - I cannot find the set I created in the drop down values options.
I also cannot find my set in the filter option.
I would appreciate your guidance here
View comment · Posted Jan 09, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
Hi Walter Bellante Thanks for your answer.
Our different teams all have the same group - I have distinguish them via a set I created in the calculation →attributes option.
How can I do the same in the new dashboard?
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View comment · Posted Jan 07, 2025 · Efrat Barak Zadok
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Efrat Barak Zadok commented,
I have 3 team leads and I would like each one to see data of his own team members - how should I define it in the restrictions?
They are not the assignee in the tickets.
View comment · Posted Jan 01, 2025 · Efrat Barak Zadok
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