Rosalyn Blanco

Hello!

We're receiving this crash report from Play Console: 

java.lang.RuntimeException: Unable to resume activity {.../zendesk.support.guide.HelpCenterActivity}: android.net.ConnectivityManager$TooManyRequestsException

Details:

- SDK for Android

- com.zendesk:support:5.0.9

- Stack trace:

Exception java.lang.RuntimeException: Unable to resume activity {.../zendesk.support.guide.HelpCenterActivity}: android.net.ConnectivityManager$TooManyRequestsException
  at android.app.ActivityThread.performResumeActivity (ActivityThread.java:4438)
  at android.app.ActivityThread.handleResumeActivity (ActivityThread.java:4470)
  at android.app.servertransaction.ResumeActivityItem.execute (ResumeActivityItem.java:52)
  at android.app.servertransaction.TransactionExecutor.executeLifecycleState (TransactionExecutor.java:176)
  at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:97)
  at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2066)
  at android.os.Handler.dispatchMessage (Handler.java:106)
  at androidx.test.espresso.base.Interrogator.loopAndInterrogate (Interrogator.java:10)
  at androidx.test.espresso.base.UiControllerImpl.loopUntil (UiControllerImpl.java:7)
  at androidx.test.espresso.base.UiControllerImpl.loopUntil (UiControllerImpl.java:1)
  at androidx.test.espresso.base.UiControllerImpl.loopMainThreadForAtLeast (UiControllerImpl.java:7)
  at androidx.test.espresso.action.Tap$1.sendTap (Tap.java:4)
  at androidx.test.espresso.action.GeneralClickAction.perform (GeneralClickAction.java:4)
  at androidx.test.espresso.ViewInteraction$SingleExecutionViewAction.perform (ViewInteraction.java:2)
  at androidx.test.espresso.ViewInteraction.doPerform (ViewInteraction.java:23)
  at androidx.test.espresso.ViewInteraction.-$$Nest$mdoPerform
  at androidx.test.espresso.ViewInteraction$1.call (ViewInteraction.java:6)
  at androidx.test.espresso.ViewInteraction$1.call (ViewInteraction.java:1)
  at java.util.concurrent.FutureTask.run (FutureTask.java:266)
  at android.os.Handler.handleCallback (Handler.java:938)
  at android.os.Handler.dispatchMessage (Handler.java:99)
  at android.os.Looper.loop (Looper.java:223)
  at android.app.ActivityThread.main (ActivityThread.java:7664)
  at java.lang.reflect.Method.invoke
  at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:592)
  at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:947)
Caused by android.net.ConnectivityManager$TooManyRequestsException:
  at android.net.ConnectivityManager.convertServiceException (ConnectivityManager.java:3511)
  at android.net.ConnectivityManager.sendRequestForNetwork (ConnectivityManager.java:3699)
  at android.net.ConnectivityManager.registerNetworkCallback (ConnectivityManager.java:4079)
  at android.net.ConnectivityManager.registerNetworkCallback (ConnectivityManager.java:4049)
  at zendesk.core.ZendeskNetworkInfoProvider.registerForNetworkCallbacks (ZendeskNetworkInfoProvider.java:169)
  at zendesk.core.ZendeskNetworkInfoProvider.register (ZendeskNetworkInfoProvider.java:51)
  at zendesk.support.guide.HelpCenterPresenter.onResume (HelpCenterPresenter.java:72)
  at zendesk.support.guide.HelpCenterActivity.onResume (HelpCenterActivity.java:189)
  at android.app.Instrumentation.callActivityOnResume (Instrumentation.java:1456)
  at androidx.test.runner.MonitoringInstrumentation.callActivityOnResume (MonitoringInstrumentation.java:1)
  at android.app.Activity.performResume (Activity.java:8129)
  at android.app.ActivityThread.performResumeActivity (ActivityThread.java:4428)

 

Could you help us to mitigate this crash?

Thank you