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Sean Rayball

Joined Jan 18, 2024

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Last activity Jan 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Sean Rayball

Sean Rayball commented,

Community comment Feedback - Ticketing system (Support)

This is pretty bad, I thought I could just add numbers to the beginning of each status but you cant. Not with the grouping of statuses.

New staff select the first option that is wrong often. Experienced staff need to scroll to the bottom of the long list for every single ticket.

 

 

View comment · Posted Jan 18, 2024 · Sean Rayball

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Sean Rayball commented,

Community comment Feedback - Ticketing system (Support)

Hello,

This is causing problems with many of my new staff. They see the first option and choose it. Or they need to scroll to the bottom of a long list for every single ticket we close. Both scenarios are pretty bad.

Thanks.

View comment · Posted Jan 18, 2024 · Sean Rayball

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