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Efrat Barak Zadok's Avatar

Efrat Barak Zadok

Joined Sep 07, 2023

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Last activity Oct 31, 2023

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ACTIVITY OVERVIEW

Latest activity by Efrat Barak Zadok

Efrat Barak Zadok commented,

Community comment Feedback - Reporting and analytics (Explore)

Thanks Walter Bellante

I have reviewed it now. What I am still trying to understand if there is a way to see in one place the agent productivity from both handling tickets as well as handing chats.
Metrics I am interested in for example are:
- Number of chats handled
- Chats avg/med handing time

*I am under the impression - that the data in the template is deriving from the support tickets data - please correct me if I am wrong.

View comment · Posted Oct 24, 2023 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

CommentTicket editor, assignee, and requestor

I would like this feature as well as sometimes agents would like to re-edit their internal comment as their investigation is not completed.

View comment · Posted Sep 28, 2023 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

Community comment Feedback - Ticketing system (Support)

Any update here? We really would like customized csat survey for our chat

View comment · Posted Sep 07, 2023 · Efrat Barak Zadok

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Efrat Barak Zadok commented,

Community comment Feedback - Reporting and analytics (Explore)

I second that - would really appreciate a more enhancive satisfaction survey

View comment · Posted Sep 07, 2023 · Efrat Barak Zadok

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