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Declan McDonough's Avatar

Declan McDonough

Joined Jan 03, 2024

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Last activity Jan 11, 2024

Zendesk Luminary

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Latest activity by Declan McDonough

Declan McDonough commented,

CommentEnd users and organizations

How can I find out which users have no organisation attached to them. For our use case each customer should always have an organisation. But i can't find a way of checking who doesn't have an org attached without going through each customer individually which will be impossible for us due to the sheer number.

Even a column on the customers page to show which organisation the customer belongs to would help.

View comment · Posted Jan 11, 2024 · Declan McDonough

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Declan McDonough commented,

Community comment Q&A - Apps and integrations

Thanks Brett Bowser

Many thinks for the link. Got it sorted.

View comment · Posted Jan 09, 2024 · Declan McDonough

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Declan McDonough commented,

Community comment Q&A - Apps and integrations

Thanks for your input Chris.

I have been looking for a similar flow for our dev side (Linear) and Zendesk regarding feature requests from customers.

I agree with the way you are approaching this, with one question. How do you put a ticket "On Hold". Is this a custom status that keeps tickets in the "Open" category? 

TIA

View comment · Posted Jan 03, 2024 · Declan McDonough

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