Recent searches
No recent searches

Ruben Cortez
Joined Aug 01, 2024
·
Last activity Sep 13, 2024
Following
0
Followers
0
Total activity
3
Votes
0
Subscriptions
0
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ruben Cortez
Ruben Cortez created a post,
Hi everyone,
Why am I seeing the same trigger listed 3 times in a ticket's events which happens on all tickets via email? The trigger sets the Group = L1 IT, and Team Responsible = IT Services. We have no triggers setting Tags, only the ZD auto tag feature on tickets. I have similar triggers with other support email address that also show 3 times in ticket events.
- Group L1 ITTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
- Tags it_servicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
- Team Responsible IT ServicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
Thanks
Posted Sep 12, 2024 · Ruben Cortez
0
Followers
1
Vote
1
Comment
Ruben Cortez created a post,
Hi everyone,
I'm certain there is an easy solution, but I'm simply trying to auto fill the subject on the help center for a specific form selected.
Inspecting the field shows an id of: #3--input.StyledTextInput-sc-k12n8x-0.egmjoO
An older version of the HC the subject id shows #request_subject.
This is probably why the form's subject is blank when I have this at the bottom of the script.js file. The date part is to confirm the code continues on the proper form.
var now = new Date();
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 28485134800795) {
console.log('Datetime.'+now);
$('label[for=request_subject]').html("Custom Label");
$('#3--input').val('Custom subject'); // Autofill subject
}
All feedback is greatly appreciated.
Posted Aug 23, 2024 · Ruben Cortez
0
Followers
0
Votes
0
Comments
Ruben Cortez commented,
Hi everyone,
I'm struggling with the V4.0.2 template on a new brand we set up, to custom the request form.
My script.js file doesn't have the function $(document).ready(function()
I've tried several approaches and my changes aren't reflected, even adding the function near the bottom of the script .
What am I do wrong or missing?
Great community by the way. We customized a v2 template a while ago using solutions the community shared which works great.
Thanks
….
// If there are any error notifications below an input field, focus that field
const notificationElm = document.querySelector(".notification-error");
if (
notificationElm &&
notificationElm.previousElementSibling &&
typeof notificationElm.previousElementSibling.focus === "function"
) {
notificationElm.previousElementSibling.focus();
}
$(document).ready(function(){
$('label[for=request_subject]').html("Custom Subject");
$('label[for=request_description]').html("Custom Description");
}
});
})();
View comment · Posted Aug 01, 2024 · Ruben Cortez
0
Followers
0
Votes
0
Comments