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Arthur Mori

Joined Jan 26, 2024

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Last activity Feb 04, 2025

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Latest activity by Arthur Mori

Arthur Mori commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 with having color options for results on NOT live data please 

View comment · Posted Feb 04, 2025 · Arthur Mori

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Arthur Mori commented,

Community comment Q&A - Reporting and analytics

Looking for an update on this matter too. 

Hoping there's an option to at least auto-sort the drill in result to eliminate the extra step of sorting the column metric on the drill in result

View comment · Posted Jan 26, 2025 · Arthur Mori

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Arthur Mori commented,

Community comment Feedback - Reporting and analytics (Explore)

Is it possible to get the time for when a ticket is assigned to a second group? For context:

I have groupA which escalates tickets to groupB. What I need is the time when tickets are assigned/escalated to groupB. 

 

Is this even possible in Explore?  

View comment · Posted Dec 04, 2024 · Arthur Mori

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Arthur Mori commented,

Community comment Feedback - Reporting and analytics (Explore)

While i attempt to migrate some of our dashboard, i was dealt with this error

 

 

How do i move forward with this? 

View comment · Posted Nov 19, 2024 · Arthur Mori

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Arthur Mori commented,

Community comment Q&A - Reporting and analytics

+1 for this also, hoping someone can writeup a metric that could achieve this :)  

View comment · Posted Nov 13, 2024 · Arthur Mori

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Arthur Mori commented,

CommentExplore recipes

This is amazing Pedro Rodrigues! Thank you! Thanks also Elaine

View comment · Posted Feb 09, 2024 · Arthur Mori

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Arthur Mori commented,

CommentExplore recipes

Elaine i've tried that report and unfortunately it doesn't work as it will only provide me the count of ticket reassignments. It does not provide the information of the group that made the assignment. 

So in my example: ticket gets assigned to group A, then group B, then group C, then group D. I need to create a report and find out how many tickets were assigned to group C and show also the group before it was assigned to group C. 


I need the report that shows group B made the ticket assignment to group C

View comment · Posted Feb 08, 2024 · Arthur Mori

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Arthur Mori commented,

CommentExplore recipes

while this recipe works for finding out the first assignee or group, i am trying to figure out how would this work if i wanted to display the previous group it was assigned to

scenario: ticket gets assigned to group A, then group B, then group C, then group D. I need to create a report and find out how many tickets were assigned to group C and show also the group before it was assigned to group C

View comment · Edited Feb 08, 2024 · Arthur Mori

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Arthur Mori commented,

CommentExplore recipes

Hannah Lucid amazing! thank you! 🙏🏼

 

View comment · Posted Jan 26, 2024 · Arthur Mori

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Arthur Mori commented,

CommentExplore recipes

This is super helpful but cant seem to figure out how to create a metric that shows the number of tickets that never leave a group it was initially assigned to. 

View comment · Posted Jan 26, 2024 · Arthur Mori

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