Recent searches


No recent searches

Evans Matanyayire's Avatar

Evans Matanyayire

Joined Nov 04, 2024

·

Last activity Nov 04, 2024

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Evans Matanyayire

Evans Matanyayire commented,

CommentHow to create and update reports

Hi.  We also need this feature for reporting.  We have 2 reports that require the First comment from the Customer, as it is, not a summary or tags.  The suggested workarounds don't really work for us. 

Getting the agent to copy to a custom field creates extra work for the agents and they would also need to remember to copy the customer comments for the required enquiry types. The suggested workaround does not cater for reporting on historical ticket data. 

View comment · Edited Nov 04, 2024 · Evans Matanyayire

0

Followers

0

Votes

0

Comments