Karyn Tooke
- Total activity 103
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Activity overview
Latest activity by Karyn Tooke-
Karyn Tooke created a post,
Issue Type disconnected from Customer Request Type
We've recently launched Jira Service Desk to ~200 employees and upon those employees using the Zendesk Jira App the Customer Request Type is not connected in the same way as is through the Jira Ser...
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Karyn Tooke created a post,
Jira integration - Cascading select field list is not supported in the app
Further to the below closed article, I've come up against an issue whereby the app does not allow multi-select fields to be presented to Zendesk agents. https://support.zendesk.com/hc/en-us/artic...
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Karyn Tooke commented,
Hi, From reading the installation guide it looks like the zendesk agent doesn't need a Jira Software/Jira Service Desk licence, is that correct?
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Karyn Tooke created a post,
Dashboard reports do not show legend when only one entry
Zendesk support have confirmed there is not a way to force the Legend to appear when there's only one category/classification displayed in a chart: Manually adding text to a dashboard means it can...
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Karyn Tooke commented,
hey zen support - any news as to when these options would be deployed for views? either multiple groups or a combination of groups & agents, anything to make it more flexible than currently would b...
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Karyn Tooke commented,
Hey Jessie - Apologies just noticed this.. yes this is super helpful thank you!
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Karyn Tooke commented,
Similar to Tom Walker i'd like to see the command #addtag as many of our internal customers (without a zen account) use emails to chase for updates. Strange to think the command #tags would remove ...
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Karyn Tooke commented,
Hi, I'm struggling to understand the difference between custom fields and custom user fields when both are "visible and editable for agents, but not end-users", what are the benefits? I'm exploring...
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Karyn Tooke commented,
Hi Jessie, We heavily rely on the Linked ticket field to connect various Incidents/Tasks etc to Problem tickets, we were looking to exclude the Ticket Type field from the Form as it would be just ...
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Karyn Tooke commented,
I'm currently testing Forms and found the system Type field needs to be present in the form template so that the ‘Linked problem’ field also becomes visible, e.g. when trying to link an Incident to...