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Karyn Tooke

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  • Gooddata search button missing

      The search button has been missing for approx 6 or 7 weeks, would be good to know what has happened as this search function was cool to find metrics i had created but couldn't find, i'm also ...

  • Option to link multiple problems together

    We have a setup whereby external and internal tickets are linked together so that a technical team can provide information to an agent without being concerned about 'technical terms' being incorrec...

  • Total comments metric filtered by assignee

    I cant find a metric that allows me to produce a report on the number of comments made by an assignee for tickets in their queue, I've tried and failed to create a metric that builds on the default...

  • Attribute Name Date (User Last Login)

    Answered

    Any ideas how best to use this metric in the reporting? We would like to understand how active our agents are each day/week/month but i'm finding it difficult to create a metric that returns result...

  • Help using the [Text Field] Previous Value & [Text Field] New Value fields

    Hi, I need some help setting up a report (table) to be produced to establish how many tickets have been reassigned between 4 team members - 2 agents being Tier 1 & 2 agents being Tier 2.  We want t...

  • Insights - How can a filter be applied to the backlog metric by Group

    Hi,   I'm trying to create a chart based on two metrics: # Backlog Tickets & # Backlog Tickets [Group] to show as a percentage a particular team's volumes in comparison to the overall volumes, how ...