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Dave

Joined Sep 13, 2024

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Last activity Sep 13, 2024

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Dave commented,

CommentTeam members and groups

Hi! 

How can I switch two users—one with admin access and the other with light agent access—with each other? I want them to switch roles because I only have 12 seats. However, it won’t let me switch the admin user to light agent, as it's giving me an error about reassigned tickets. We have already taken ownership of all the tickets under her, but it still won’t let us switch the roles and access.

View comment · Posted Sep 13, 2024 · Dave

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