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Saurabh Srivastava's Avatar

Saurabh Srivastava

Joined Jul 08, 2024

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Last activity Feb 15, 2025

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Latest activity by Saurabh Srivastava

Saurabh Srivastava created a post,

Post Q&A - Tickets and email

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send an email to backoffice team with required format in subject which was working fine. 

 

3669;test@example.com;710;19;Investor;Investor;Smith;September 16, 2024;Call

 

Today, when I was trying to add one more field in subject line and then observed that it's not allowing me to use more than 255 characters in the code added to subject. This has a severe impact on my solution. 

 

However if I try using side conversation using trigger then I do not see limitation to subject length.

 

Please suggest how can I achieve the same.

 

Posted Sep 16, 2024 · Saurabh Srivastava

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Saurabh Srivastava commented,

CommentTicket automation and collaboration

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send email to backoffice team. I am trying to add one more field in subject line and then observed that it's not allowing me to use more than 256 characters in subject. This has a severe impact on my solution. Please suggest how can I achieve the same. 

 

Thanks

Saurabh

View comment · Posted Sep 12, 2024 · Saurabh Srivastava

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