Jessie Schutz

1. Advice and troubleshooting
2. Zendesk Guide
3. How do I rename and translate default links in the Help Center?

Glad you got it working, Tetyana!

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• Jessie Schutz
• Created January 18, 2019 18:03
• 0 votes

1. Using Support
2. Extending Zendesk Support
3. Installing and using the Out of Office app

Hi Luke! You should be able to set up a trigger to do this.

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• Jessie Schutz
• Created January 18, 2019 17:36
• 0 votes

1. Community
2. Guide Troubleshooting and Q&A
3. How do I configure Zendesk so end users can see their own tickets?

Hi Team em.pren.do! When your users are logged into your Help Center, they can click on their profile picture and select My Activities. That will automatically take them to a list of their tickets...

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• Jessie Schutz
• Created January 18, 2019 17:32
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. How can I use Javascript in my Help Center articles?

Hi Niclas! That post has been archived! It's referring to the functionality in the older version of our knowledge base product which was deprecated several years ago. I would recommend following t...

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• Jessie Schutz
• Created January 18, 2019 17:13
• 0 votes

1. Using Support
2. Support tips
3. Formatting placeholders with Liquid markup

Thanks for sharing your solution, Hamilton!

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• Jessie Schutz
• Created January 18, 2019 17:09
• 1 vote

1. Advice and troubleshooting
2. Reporting and performance
3. How can (empty value) be a value in reports for a required ticket field?

Hi Mark! You can use a trigger to do this. You can either modify the existing trigger that's solving the ticket to set that field, or you can create a new trigger to do it.

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• Jessie Schutz
• Created January 18, 2019 17:00
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

Thanks for sharing your solution, David!

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• Jessie Schutz
• Created January 18, 2019 16:43
• 0 votes

1. Advice and troubleshooting
2. Tickets
3. Why do tags disappear when an agent updates the ticket?

Hi Tiffany! The mostly likely culprit is that there's a trigger running that re-adds the tag once the ticket is updated. Is the particular tag in question added via trigger?

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• Jessie Schutz
• Created January 16, 2019 15:39
• 0 votes

1. Community
2. Support - Insights and Reporting Q&A
3. Attribute for active agent as assigned

Hi Alexandre! I pinged our Community Moderators about this. Hopefully they'll have some advice for you!

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• Jessie Schutz
• Created January 16, 2019 15:29
• 0 votes