Community Support Manager at Zendesk. I'm here to help you find the answers you need!
Jessie - Community Manager commented,
Hi Nilu! Can you clarify what you're looking for? Do you want a list of your call recording files?
Jessie - Community Manager commented,
Thanks for helping out, Vijayaragavan!
Jessie - Community Manager commented,
Hi Jaime! The export options aren't enabled by default; we enabled it on our end by request. I'll create a ticket for you so we can get that process started for you. You'll be seeing an email from ...
Jessie - Community Manager commented,
Hi Joanna! Our Docs team is looking for that image even as we speak! We'll get it updated asap. Thanks for the heads up!
Jessie - Community Manager commented,
Hi Albert! A Support ticket is automatically created for each incoming Chat request as per this section in the article. Let us know if you need anything else!
Jessie - Community Manager commented,
Hi Donny! The email notifications are being sent via your Triggers, so most likely you have two notification triggers set to fire when a new ticket is created (ie: notify agents in group and notify...
Jessie - Community Manager commented,
Hey Donny! Are you using custom ticket forms? If so, you need to arrange the fields in each individual form, rather than in the ticket field list.
Jessie - Community Manager commented,
Hi Le Giang Anh! The integration is specifically built to pull the messages in via bot, so I'm fairly certain you need to integrate using a different Discord API point than what is used in this int...
Jessie - Community Manager commented,
Hi Lesly! Welcome to the Community! As long as you're working with a dropdown or checkbox field, you can add a Trigger condition to populate your custom field. It won't work on free text fields tho...
Jessie - Community Manager commented,
Hi Nicholas! Thanks for sharing that feedback! I checked in our Product Feedback topic and didn't find anything that matched up with what you're suggesting here. If you're up for it, it would be gr...