Jessie Schutz
Community Support Manager at Zendesk. I'm here to help you find the answers you need!
- Total activity 8347
- Last activity
- Member since
- Following 0 users
- Followed by 39 users
- Votes 175
- Subscriptions 3497
Activity overview
Latest activity by Jessie Schutz-
Jessie Schutz commented,
Glad you got it working, Tetyana!
-
Jessie Schutz commented,
Hi Luke! You should be able to set up a trigger to do this.
-
Jessie Schutz commented,
Hi Team em.pren.do! When your users are logged into your Help Center, they can click on their profile picture and select My Activities. That will automatically take them to a list of their tickets...
-
Jessie Schutz commented,
Hi Niclas! That post has been archived! It's referring to the functionality in the older version of our knowledge base product which was deprecated several years ago. I would recommend following t...
-
Jessie Schutz commented,
Thanks for sharing your solution, Hamilton!
-
Jessie Schutz commented,
Hi Mark! You can use a trigger to do this. You can either modify the existing trigger that's solving the ticket to set that field, or you can create a new trigger to do it.
-
Jessie Schutz commented,
Thanks for sharing your solution, David!
-
Jessie Schutz commented,
Hi Tiffany! The mostly likely culprit is that there's a trigger running that re-adds the tag once the ticket is updated. Is the particular tag in question added via trigger?
-
Jessie Schutz commented,
Hi Alexandre! I pinged our Community Moderators about this. Hopefully they'll have some advice for you!
-
Jessie Schutz commented,
Hi Adrian! Where are you pasting this text in Zendesk? In most cases you can right click or control+click on the text box and select Paste and Match Style to paste the text without any additional ...