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Jessie - Community Manager commented,
Hey Jeff! Can you specify which app you're working with here?
Jessie - Community Manager commented,
Hi Joachim! This functionality hasn't changed; I'd recommend checking out the solutions provided by other Community members above!
Jessie - Community Manager commented,
Hey Pedro! Can you be more specific about what you're looking for? I'm not sure what you're asking...
Jessie - Community Manager commented,
Hey Mat! The first thing to note is that if you close the ticket, it will not re-open under any circumstance. So you'll want to make sure that you solve it instead. When you create your trigger, y...
Jessie - Community Manager commented,
Hey Cyn! Sorry about that, I read that as a suggestion rather than a question. The Org field is an internal field and as such can't be added to your ticket forms. However, I'm thinking you could c...
Jessie - Community Manager commented,
Hi Fabien! That's really great feedback! If you don't mind taking a couple minutes, it would be great if you could add your suggestions to this thread in our Product Feedback topic!
Jessie - Community Manager commented,
Hi Sam! I think that the Harvest App might do what you're looking for, but I'm not sure if there are other apps that fit the bill. Hopefully some other Community members will have some suggestions!
Jessie - Community Manager commented,
Hi Cyrup! That's definitely not how it works out of the box...the most likely culprit in this scenario is that there's some custom code in your theme that's causing those article titles to appear ...
Jessie - Community Manager commented,
Hi Manojkumar! The problem here is that the current conditions you have set would let your automation run multiple times on the same ticket, which isn't allowed by the system. In order to fix this...
Jessie - Community Manager commented,
Thank you to everyone who has added their additional code!