Community Support Manager at Zendesk. I'm here to help you find the answers you need!
Jessie - Community Manager commented,
Hey Ognen! Sure, you can find a list of all of our Trigger documentation here.
Jessie - Community Manager commented,
Hey mariliam, I checked with Laura and it sounds like the article needs to be updated. Once that's done it'll be live again!
Jessie - Community Manager commented,
Hi Ognen! Welcome to the Community! I'm not sure that you want to put this in your email template...I think that this would belong in the email body of your notification trigger. Have you tried that?
Jessie - Community Manager commented,
Hi Bhaven! Welcome to the Community! Do you mean that you want to feature Help Center articles on your website?
Jessie - Community Manager commented,
Welcome to the Community, Amber! We have a Tech Note that outlines how to switch from the Gmail connector to support email forwarding, which you can find here. That should get you where you need to...
Jessie - Community Manager commented,
Hi Niyom! Welcome to the Community! Do you mean that they're opening in new browser tabs, or in new tabs in the agent interface? If they're browser tabs (and you're using Chrome), check out Zendesk...
Jessie - Community Manager commented,
Hi Jeroen! With Multibrand, you actually only have one list of customers; your users are not duplicated for each of your brands. So if you delete them from your Zendesk, they will be removed for al...
Jessie - Community Manager commented,
Hi Sayan! Are you using Insights to track your SLAs? I saw your ticket, and it looks like you were looking at a ticket event export, so I just want to make sure that we're on the same page.
Jessie - Community Manager commented,
Hi Steven! Welcome to the Community! Your app will appear in the app tray on the right side of your agent interface. If you don't see the tray, click the App button in the upper right corner, right...
Jessie - Community Manager commented,
Thanks for jumping in to help, Jean!