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Jessie Schutz

Community Support Manager at Zendesk. I'm here to help you find the answers you need!

Zendesk team member
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Activity overview

Latest activity by Jessie Schutz
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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Departments and agents

    Hi Gabriele! I see you're getting assistance with this in a ticket. Let us know if you need anything else!

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Chat member event

    Hey Petr! Here's your post in the Chat Community. :)

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Departments and agents

    Welcome to the Community, Gabriele! I'm going to need to do a little bit of research on this to confirm whether this is correct functionality. I'll let you know what I find out!

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Add custom dropdown list on zendesk pre-chat form

    Hi Rovi! I'm afraid I don't have a live web widget that I can show you, but here is an article that walks you through all of the steps to customize the web widget. Hopefully that helps!

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Add custom dropdown list on zendesk pre-chat form

    Hi Rovi!  When you're using the native Chat widget, there isn't a way to add additional fields to the pre-chat window. However, if you were to use the Web Widget instead, you'd be able to include u...

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Assistance Hiding Chat Pop-Up

    Welcome to the Community, Jim, thanks for coming back to let us know what you figured out!

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Problemas con subdominio

    ¡Hola! He creado un ticket en tu nombre. ¡Alguien de nuestro equipo de apoyo estará con usted pronto!

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Notification button in iOS SDK

    Hey Stephen! I followed up with our mobile devs, and I was able to find out that we've been working on customization of the chat widget for iOS, including the notification button, and we're expecti...

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Duplicate Zopim Tickets

    Hi Jeremy! I did some hunting and it looks like this is actually a known issue right now. We're in the process of getting it fixed; I'll create a ticket for you and link it to the Problem ticket so...

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    Jessie Schutz commented,

    1. Community
    2. Chat Q&A
    3. Can not resync ticket into jira with onPremised add-on from today?

    Hi Tony! I see you were able to get assistance with this issue in a support ticket!  For anyone else who was experiencing the same issue, it looks like it has now been resolved. You can see the pos...

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