Jessie - Community Manager

1. Support Tech Notes
2. Email
3. How can I stop receiving email notifications when a ticket is assigned to me?

Hey Sam! I'm not sure I totally understand...is that manager going to be an agent in Zendesk?

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• Jessie - Community Manager
• Created June 18, 2018 21:34
• 0 votes

1. Agents
2. Agent Guide
3. Adding attachments to ticket comments

Hi Madeleine! It's not possible to add an attachment to a notification email, but you could host the file you wish to attach publicly and include a link to the document.

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• Jessie - Community Manager
• Created June 18, 2018 21:24
• 0 votes

1. Community
2. Questions & Answers
3. How to handle tickets created by other internals in the company

Hi Elena! Is there a reason that you can't use the internal note functionality in tickets to accomplish this with the client listed as the requester, so the ticket is in the correct org?

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• Jessie - Community Manager
• Created June 18, 2018 21:10
• 0 votes

1. Community
2. Questions & Answers
3. Removing Bogus Customer Sat Scores

Hey Gareth! I'm well. :) You should be able to set up something like this with a ticket tag and an additional condition in your Sat survey trigger. You just need to add a tag to a ticket where a su...

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• Jessie - Community Manager
• Created June 18, 2018 21:07
• 0 votes

1. Community
2. Questions & Answers
3. Conditional Fields with Conditional Information

Hi Trevor! You can definitely do what you're describing in the native Help Center Submit A Request form using the Conditional Fields app, if you're on the Professional plan or higher.

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• Jessie - Community Manager
• Created June 18, 2018 21:04
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Analyzing Help Center search results (Guide Professional)

Hi Alessio! At this time Help Center data isn't sent into Insights. You can use Google Analytics to get a lot of really great data, though.

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• Jessie - Community Manager
• Created June 18, 2018 21:02
• 0 votes

1. Administrators
2. User access and security
3. Setting the password security level (Professional and Enterprise)

Hi David! Welcome to the Community! I'm not sure I understand your question. Can you please be more specific about what you're referring to?

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• Jessie - Community Manager
• Created June 18, 2018 20:58
• 0 votes

1. Community
2. Zendesk Integrations
3. Regarding Zendesk Homepage

Hi Vanitha! As long as you're on Guide Professional or higher, you have access to the HTML, CSS, and JS code for your Help Center, which means you can add that link anywhere you'd like on your main...

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• Jessie - Community Manager
• Created June 18, 2018 20:35
• 0 votes

1. Community
2. Questions & Answers
3. How to assign all tickets from a specific 'channel' to one specific agent?

Hi Laura! Welcome to the Community! If you scroll down in your conditions list you'll see the Channels option: It's important to note that these types of highly customized Triggers aren't availabl...

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• Jessie - Community Manager
• Created June 18, 2018 20:33
• 0 votes

1. Agents
2. Agent Guide
3. Merging tickets

Hi Nicholas! At this time it's not possible to change that setting.

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• Jessie - Community Manager
• Created June 18, 2018 20:27
• 0 votes