Jessie - Community Manager

1. Community
2. Guide Themes and Customization
3. Hiding the Sign Up link/Disable Sign up for one brand and not the other

Hi Corey! Sorry about that, I misunderstood your question. The code to remove the Sign In link will be effective for non-logged in users. However, the only way to prevent people from signing up is...

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• Jessie - Community Manager
• Created December 14, 2018 18:20
• 0 votes

1. Using Support
2. Agent guide for Support
3. Rich text formatting options reference

Hi Lou! Sorry for the confusion. The article I linked shows you how to access the source code for your article. From there you would need to use HTML to create the clickable image. If you're not f...

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• Jessie - Community Manager
• Created December 14, 2018 18:08
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Search for repeat customers?

Hey Eric! I think that using a reporting tool for this is going to be more effective, since there's no search operator that searches for the number of tickets a user has submitted.

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• Jessie - Community Manager
• Created December 14, 2018 18:06
• 0 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. Set up On Hold Status Reminders

Hi Conza! The functionality around the On Hold status hasn't changed, so this is going to be your best bet for setting up reminders for On Hold tickets. :)

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• Jessie - Community Manager
• Created December 14, 2018 18:03
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Changing the theme template for an article, section, or category in your Help Center (Guide Enterprise)

Hi Rebecca! The default article template is the only one that's available out of the box. In order to have additional templates appear in that drop down, you need to create them first. You can fin...

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• Jessie - Community Manager
• Created December 14, 2018 17:58
• 0 votes

1. Community
2. Connect Troubleshooting and Q&A
3. Unity plugin. Can't upload file : isNetworkError=true; status=-1

Hi there! I'd recommend cross-posting this over in our Developer Community. There are folks there who should be able to help you with your question!

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• Jessie - Community Manager
• Created December 14, 2018 15:29
• 0 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. Workflow question when Tier 1 maintains communciation

Hi Brenda! This is a really interesting work flow! Off the top of my head, I'd say the easiest way to improve this would be to assign the tickets to whoever needs to be working on them, and then h...

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• Jessie - Community Manager
• Created December 13, 2018 20:22
• 0 votes

1. Community
2. Guide Troubleshooting and Q&A
3. Hide Zendesk Chat Button

Hi Xenfall! I've pinged our Community Moderators about this; hopefully one them will be able to point you in the right direction!

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• Jessie - Community Manager
• Created December 13, 2018 20:19
• 0 votes

1. Community
2. Integrations and Third-Party Apps
3. Authenticate user with zendesk

Hi Mayank! I'm not sure I totally understand what you're asking here. Are you saying that you want to view your tickets in a different website? If you can give me more information about your use c...

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• Jessie - Community Manager
• Created December 13, 2018 20:13
• 0 votes

1. Using Support
2. Agent guide for Support
3. Zendesk Support advanced search

Hi Matthew! You should be able to do this by using the status:solved and assignee: operators!

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• Jessie - Community Manager
• Created December 13, 2018 20:11
• 0 votes