Hey Sam! I'm not sure I totally understand...is that manager going to be an agent in Zendesk?
Hi Madeleine! It's not possible to add an attachment to a notification email, but you could host the file you wish to attach publicly and include a link to the document.
Hi Elena! Is there a reason that you can't use the internal note functionality in tickets to accomplish this with the client listed as the requester, so the ticket is in the correct org?
Hey Gareth! I'm well. :) You should be able to set up something like this with a ticket tag and an additional condition in your Sat survey trigger. You just need to add a tag to a ticket where a su...
Hi Trevor! You can definitely do what you're describing in the native Help Center Submit A Request form using the Conditional Fields app, if you're on the Professional plan or higher.
Hi Alessio! At this time Help Center data isn't sent into Insights. You can use Google Analytics to get a lot of really great data, though.
Hi David! Welcome to the Community! I'm not sure I understand your question. Can you please be more specific about what you're referring to?
Hi Vanitha! As long as you're on Guide Professional or higher, you have access to the HTML, CSS, and JS code for your Help Center, which means you can add that link anywhere you'd like on your main...
Hi Laura! Welcome to the Community! If you scroll down in your conditions list you'll see the Channels option: It's important to note that these types of highly customized Triggers aren't availabl...
Hi Nicholas! At this time it's not possible to change that setting.