
Jessie Schutz
Community Support Manager at Zendesk. I'm here to help you find the answers you need!
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Total activity7619
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Last activity
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Member since
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Following0 users
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Followed by64 users
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Activity overview
Latest activity by Jessie Schutz-
Jessie Schutz commented,
Hi Gabriele! I see you're getting assistance with this in a ticket. Let us know if you need anything else!
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Jessie Schutz commented,
Hey Petr! Here's your post in the Chat Community. :)
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Jessie Schutz commented,
Welcome to the Community, Gabriele! I'm going to need to do a little bit of research on this to confirm whether this is correct functionality. I'll let you know what I find out!
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Jessie Schutz commented,
Hi Rovi! I'm afraid I don't have a live web widget that I can show you, but here is an article that walks you through all of the steps to customize the web widget. Hopefully that helps!
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Jessie Schutz commented,
Hi Rovi! When you're using the native Chat widget, there isn't a way to add additional fields to the pre-chat window. However, if you were to use the Web Widget instead, you'd be able to include u...
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Jessie Schutz commented,
Welcome to the Community, Jim, thanks for coming back to let us know what you figured out!
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Jessie Schutz commented,
¡Hola! He creado un ticket en tu nombre. ¡Alguien de nuestro equipo de apoyo estará con usted pronto!
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Jessie Schutz commented,
Hey Stephen! I followed up with our mobile devs, and I was able to find out that we've been working on customization of the chat widget for iOS, including the notification button, and we're expecti...
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Jessie Schutz commented,
Hi Jeremy! I did some hunting and it looks like this is actually a known issue right now. We're in the process of getting it fixed; I'll create a ticket for you and link it to the Problem ticket so...
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Jessie Schutz commented,
Hi Tony! I see you were able to get assistance with this issue in a support ticket! For anyone else who was experiencing the same issue, it looks like it has now been resolved. You can see the pos...