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Danielle Wheeler
Joined Dec 19, 2023
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Last activity Dec 19, 2023
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Latest activity by Danielle Wheeler
Danielle Wheeler commented,
Hi,
On October 10, 2023, we submitted a request to reduce our Zendesk Sell subscription from 8 to 1 user, in anticipation of our renewal date on the 27th. However, on November 27th, we were unexpectedly billed for 8 users. I immediately requested a refund on the same day, but this request is still pending a response from Zendesk.
Due to the lack of communication, we were compelled to issue a chargeback on December 17th for the amount of $1177, which corresponds to the cost of the 7 additional Zendesk Sell seats that were reduced. Currently, our account appears to be suspended, which I believe is a result of this chargeback.
I have tried to reach out to my account manager multiple times, but have not received any responses. I am unsure of how to proceed to resolve this issue and would appreciate any guidance or assistance you can provide.
View comment · Posted Dec 19, 2023 · Danielle Wheeler
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