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Danielle Wheeler's Avatar

Danielle Wheeler

Joined Dec 19, 2023

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Last activity Dec 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Danielle Wheeler

Danielle Wheeler commented,

CommentHow to solve issues with payments

Hi,

On October 10, 2023, we submitted a request to reduce our Zendesk Sell subscription from 8 to 1 user, in anticipation of our renewal date on the 27th. However, on November 27th, we were unexpectedly billed for 8 users. I immediately requested a refund on the same day, but this request is still pending a response from Zendesk.

Due to the lack of communication, we were compelled to issue a chargeback on December 17th for the amount of $1177, which corresponds to the cost of the 7 additional Zendesk Sell seats that were reduced. Currently, our account appears to be suspended, which I believe is a result of this chargeback.

I have tried to reach out to my account manager multiple times, but have not received any responses. I am unsure of how to proceed to resolve this issue and would appreciate any guidance or assistance you can provide.

View comment · Posted Dec 19, 2023 · Danielle Wheeler

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