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Oliver Kanellopoulos's Avatar

Oliver Kanellopoulos

Joined Jul 04, 2024

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Last activity Jul 30, 2024

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Latest activity by Oliver Kanellopoulos

Oliver Kanellopoulos commented,

Community comment Feedback - Ticketing system (Support)


Hi Tetiana Gron 

 

I agree that it should either be a permission that can be removed depending on the role, or it should be completely removed from the ticket.


If removing the banner and adding it to the event log could be a quick fix for now, that would help. But in the long run, I don't think it should be visible to agents.

View comment · Posted Jul 30, 2024 · Oliver Kanellopoulos

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Oliver Kanellopoulos commented,

Community comment Feedback - Ticketing system (Support)

Hello,
In accordance with GDPR, it is imperative that only the minimum amount of personal data is retained. Given that comments and ratings associated with a Csat survey are not a requisite element for retention, apart from facilitating communication with the customer, it is essential to implement an automation process to delete the Csat survey data from the ticket after a specified period. A recommended time frame would be one year following the closure of the ticket.

View comment · Posted Jul 16, 2024 · Oliver Kanellopoulos

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