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Paul Biagio's Avatar

Paul Biagio

Joined Dec 04, 2023

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Last activity Jan 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Paul Biagio

Paul Biagio commented,

Community comment Feedback - Ticketing system (Support)

This latest update doesn't seem to address our requirements at all which is very disappointing considering we were under the impression this feature was actively being worked on. We need to start the next reply SLA when the status goes from Pending to Open and we need to pause if it ever goes into On Hold status. I know for a fact some of your competitors have offered this functionality for years so it's sad to see it still missing from Zendesk.

View comment · Posted Jul 23, 2024 · Paul Biagio

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Paul Biagio commented,

Community comment Feedback - Ticketing system (Support)

Jake Warren  Does that mean you have to create one per organization and the recipient emails have to be hardcoded? If so, that's not a scalable solution at all :-( 

View comment · Posted Jun 19, 2024 · Paul Biagio

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