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Philipp Kursawe's Avatar

Philipp Kursawe

Joined Sep 21, 2023

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Last activity Sep 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Philipp Kursawe

Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

Thanks @Tony for confirming it basically works. Happy for your customers. Markdown for the win!

View comment · Posted Sep 28, 2023 · Philipp Kursawe

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Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

Thanks Harald for brining this up. Version 1.4 has this security issue fixed!

View comment · Posted Sep 28, 2023 · Philipp Kursawe

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Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

@Tony does it work for you? I have tested it myself and had no other testers so far.

Of course it would be much easier to implement for zendesk, than this rather ugly hack. What the hack, they make millions a year but are incapable to implement such a simple feature request. But maybe they saw some side-effects this might bring with it, that I fail to see. Who knows.

Trello is another candidate. For years, could be a decade already, the request to support tables in their markdown renderer for card descriptions remained unheard. But because their layout is more complex (its an editor) its not so easy to patch.

View comment · Posted Sep 28, 2023 · Philipp Kursawe

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Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

Ok, I have written a TamperMonkey script, that displays user issued content as markdown.

 

You can install it from here and try it out.

https://greasyfork.org/en/scripts/475835-zendesk-user-ticket-markdown

View comment · Edited Sep 21, 2023 · Philipp Kursawe

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Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

Come to think of it, maybe a simple Browser extension could solve this problem that a multi-million company can't. I'll put it on my roadmap.

It would just replace the user sent content with html generated out of the markdown.

View comment · Posted Sep 21, 2023 · Philipp Kursawe

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Philipp Kursawe commented,

Community comment Feedback - Ticketing system (Support)

Can't believe I had to register here to voice an upvote for this feature. Why isn't this addressed by zendesk? What is the technical problem? Nobody asked for a fully fledged "dynamic" editor like agents have in the dashboard but just treat the issue message as markdown. 

 

View comment · Posted Sep 21, 2023 · Philipp Kursawe

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