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James

  • Total activity 42
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Activity overview

Latest activity by James
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    James commented,

    Yes re: don't want certain agents using this particular field.  The field is not needed and not on any form for end users.  It just odd that I can add a macro action to adjust a dropdown menu field...

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    James commented,

    Hi Jessie - We have several different forms available to an agent to select / use depending on the different types of tickets that might be coming into ZenDesk.  We also have non-customer service a...

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    James commented,

    Hi - I think I may have found a bug in the macro option to set the value of a custom field.  In my testing it appears that only a dropdown field that is on the currently displayed form when the mac...

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    James commented,

    @ James Green  - You might look into the "author_id" property.  I am using several triggers to create automated private and/or public facing comments and ran into the same problem when te...

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    James commented,

    Pedro - I assume then that with formMule the end result is just tickets in ZenDesk created via inbound email with a requester email address, subject and initial comment, correct?  If so, then I I t...

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    James commented,

    @ Pedro - Can you give some details as to how the Google sheet is being used to create the tickets?  Is this via an integration app like Zapier?  Or are you using the sheet as a data source for cre...

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    James commented,

    @ Shaun - In your Notify Requester of Received Request trigger(s) be sure that add the condition for ticket privacy to only send the notification if a ticket has public comments. Hope this helps!

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    James commented,

    Great feature idea!  You can definitely do this vie the Project App with the 'Add existing' option, but would be nice if this was built directly into ZenDesk - basically the ability to 'associate' ...

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    James commented,

    @ Paul - This would be a great feature for trigger conditions.  Simply adding the condition option for "changed", "changed to", "changed from" etc etc to custom ticket...

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    James commented,

    Any feedback from ZenDesk on this?  Seems like a pretty basic feature request - allow an agent when viewing the most recent comment to click to resend.  Customer often times say a message wasn't re...