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Eric Stone

Joined Oct 24, 2024

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Last activity Oct 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Eric Stone

Eric Stone created a post,

Post Feedback - Chat and Messaging (Chat)

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

Posted Oct 25, 2024 · Eric Stone

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Eric Stone commented,

CommentHelp with Web Widget

I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

View comment · Posted Oct 24, 2024 · Eric Stone

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