Michael Giovinco

ok, So I do get a trigger, but it took about 20 minutes. It was at the same time that I was emailed with the summary of the ticket. I hope I can shorten that time. 

In the meantime, maybe Ticket Comment is Public trigger is called every time there is a comment?

I've integrated with Twilio SMS and so text messages get added as a comment to a ticket. I've tried the "Ticket is updated via Twilio SMS" and it works the first time an SMS is received, but never after that since I guess the ticket isn't considered "updated". 

Is there a trigger that fires for all SMS messages received? Or at least a trigger for any change to a ticket, such as internal notes or comments being added? It seems like the "ticket updated" trigger is so specific.