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Diana Marie Jones

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Activity overview

Latest activity by Diana Marie Jones
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    Diana Marie Jones created a post,

    Ticket Field/Values

    Answered

    Is there a way to multiply levels in the Ticket Fields when using a drop down. Like Application Inquiry; then under that have (First Round Interview; Notification Inquiry; Posting Inquiry) Then Emp...

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    Diana Marie Jones created a post,

    Subject line

    When a voice mail is comes in we are getting the subject line; "translation missing: en-US-x-1.txt.admin.models.voice.calls.ticket_creation.voicemail_from" instead of "Voicemail" as has been ...

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    Diana Marie Jones commented,

    Thank you we were able to trouble shoot and the problems seemed to be resolved for now.  We cleared the cache and that took care of it for the moment. 

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    Diana Marie Jones created a post,

    Problems with Zendesk talk

    Answered

    We are experience problems with not being able to answer calls and when calls are answered they are cut off or the people on the other end can't hear, or it is taking the agent offline.  I checked ...