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Minh Le

Joined Feb 12, 2024

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Last activity Apr 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Minh Le

Minh Le commented,

CommentSetting up workforce management (WFM add-on)

How can I contact Support team for the Sand Box? 

Do we have any email? 

Thanks,

Minh

View comment · Posted Apr 05, 2024 · Minh Le

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Minh Le commented,

CommentSetting up workforce management (WFM add-on)

Hi Colleen,

Do we have tymeshift sandbox?

Thanks,

Minh

View comment · Posted Mar 21, 2024 · Minh Le

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Minh Le created a post,

Post Developer - Zendesk APIs

Hi Support,

I get error below when calling "/api/v2/agent_availabilities/agent_statuses/agents/"

404

{"errors":[{"code":"ResourceNotFound","title":"Account not OCC enabled"}]}

Do we know what to fix it? 


Thanks,

Minh

Posted Mar 20, 2024 · Minh Le

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Minh Le created a post,

Post Q&A - Workforce management

Hi Support Team,

Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?
Thanks,
Minh

Posted Mar 19, 2024 · Minh Le

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Minh Le commented,

Community comment Q&A - Workforce management

Hi David,

Does it mean Tymeshift is integrated with Talk via Talked plus? 

How about AWS Connect? Do we have any way to send metrics to Tymeshift using an API? 

Thanks,

Minh

View comment · Posted Feb 12, 2024 · Minh Le

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Minh Le created a post,

Post Q&A - Workforce management

Does Timeshift track any activities in Zendesk Talk app?

Does it work the same way as AWS Connect app? 

Posted Feb 12, 2024 · Minh Le

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