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Kaitlyn Mace

Joined Nov 22, 2023

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Last activity Feb 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Kaitlyn Mace

Kaitlyn Mace commented,

CommentLive chat agent guide

My chat widget doesn't have the link where you can "View Past Chats". How do I enable this? 

We also have a problem where the chat history disappears after their chat window idles. I verified we have completed the authentication correctly. The screenshot shows what our end users see when they open a new chat. This specific screenshot is from a customer that submitted 4 different chat conversations today.

View comment · Edited Feb 16, 2024 · Kaitlyn Mace

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Kaitlyn Mace commented,

CommentTeam members and groups

This article is outdated. You have the change the team member's default group from their profile in Support, not Admin Center.

Click path: Admin Center > Team > Team members > Click team member's name > Click Manage in Support (top right corner) > New window opens in Support where you can edit the default group

View comment · Edited Nov 22, 2023 · Kaitlyn Mace

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