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Kathleen Taylor's Avatar

Kathleen Taylor

Joined Jan 03, 2024

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Last activity Jan 14, 2025

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ACTIVITY OVERVIEW

Latest activity by Kathleen Taylor

Kathleen Taylor commented,

CommentBusiness rules

Is there a way to set up a trigger or automation that sends an email ONLY within business hours - basically we need an automation or trigger that will stop an automation from firing outside of business hours.

 

We need to notify a customer every hour during regular business hours based on our SLA. I have all that set up but need to have a trigger or automation that will stop the automation from running after our support hours have ended and then start back up the next morning. Any Ideas?

 

I wish the Automation had the Within Business hours Condition. Would really make my life easier :) 

 

Thanks in advance!

View comment · Edited Dec 06, 2024 · Kathleen Taylor

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Kathleen Taylor commented,

CommentTicket management

It would be useful if we could also edit the Brand on the ticket. We are a multi brand instance and we are currently trying to merge one brand into another. We would like the customer to have access to their old tickets in the new Help Center (if the brand is not changed, they will lose access to their old ticket requests (under My Requests) when we sunset the old Help Center

View comment · Posted Oct 30, 2024 · Kathleen Taylor

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