Tech

I am seeking assistance with an issue involving the simultaneous use of multiple macros within our Zendesk environment. Specifically, I am encountering conflicts when two or more macros are applied to a ticket at the same time. These conflicts result in:

    •    Overwritten or conflicting ticket property updates.
    •    Unintended changes or inconsistencies in tag application and removal.
    •    General confusion regarding which macro actions take precedence.
 

Is that possible to set-up the macros in a way that when you use a second macro, the actions of the first one are nullified ? Or if you have any guidance for a solution ? 
 

Thank you for your assistance.

Thank you. And what about the prefill information ? About the data to add ? Because here you just give me a way to be authenticated