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Jiri Vrla

Joined Jan 10, 2024

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Last activity Aug 15, 2024

Support Director / Bloomreach Zendesk Owner

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ACTIVITY OVERVIEW

Latest activity by Jiri Vrla

Jiri Vrla commented,

CommentHow to create and update reports

We encounter same issue. I do not understand why such a function is available in the first place if this does not work. 

View comment · Posted Aug 15, 2024 · Jiri Vrla

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Jiri Vrla commented,

CommentWriting formulas

Thank you, Dainne Lucena. Is there a plan to have this as a native function? This is a really bad customer experience. I would expect to be able to choose what time/date format I need. 

 

View comment · Posted Jun 03, 2024 · Jiri Vrla

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Jiri Vrla commented,

CommentWriting formulas

Hello, I am pretty new in this. 

I am trying to build very simple report. I need new metric “Median Full resolution time” but I do not want to see it in minutes but in the format “hh:mm” How can I do that? 

MED(Full resolution time (min)) 

I found only SECONDS_TO_TIME(_time) which should convert second to that but I need to covert minutes. On top of that I am not even sure how to write those formulas


 

View comment · Posted May 30, 2024 · Jiri Vrla

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Jiri Vrla commented,

Community comment Feedback - Ticketing system (Support)

Caroline Kello - I understand this is not on 2024 roadmap. 

Look at this from a security perspective. The end user is resetting the password and receiving a new one from a non-branded “unknown” service. 

From my perspective, this must be a high priority on the list. I am starting to regred that we choose Zendesk. 

View comment · Posted May 09, 2024 · Jiri Vrla

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