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Jiri Vrla
Joined Jan 10, 2024
·
Last activity Aug 15, 2024
Support Director / Bloomreach Zendesk Owner
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Latest activity by Jiri Vrla
Jiri Vrla commented,
We encounter same issue. I do not understand why such a function is available in the first place if this does not work.
View comment · Posted Aug 15, 2024 · Jiri Vrla
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Jiri Vrla commented,
Thank you, Dainne Lucena. Is there a plan to have this as a native function? This is a really bad customer experience. I would expect to be able to choose what time/date format I need.
View comment · Posted Jun 03, 2024 · Jiri Vrla
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Jiri Vrla commented,
Hello, I am pretty new in this.
I am trying to build very simple report. I need new metric “Median Full resolution time” but I do not want to see it in minutes but in the format “hh:mm” How can I do that?
MED(Full resolution time (min))
I found only SECONDS_TO_TIME(_time) which should convert second to that but I need to covert minutes. On top of that I am not even sure how to write those formulas
View comment · Posted May 30, 2024 · Jiri Vrla
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Jiri Vrla commented,
Caroline Kello - I understand this is not on 2024 roadmap.
Look at this from a security perspective. The end user is resetting the password and receiving a new one from a non-branded “unknown” service.
From my perspective, this must be a high priority on the list. I am starting to regred that we choose Zendesk.
View comment · Posted May 09, 2024 · Jiri Vrla
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