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Mandy Major

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Latest activity by Mandy Major
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    Mandy Major commented,

    +1.  Our team will not use the mobile app until it respects the operating hours configured in the application

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    Mandy Major commented,

    +1.  I just revamped our groups, as we've added an additional product to support.  I worked my way through setting up the groups, changing the agents groups, separating our macros out, and then wen...

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    Mandy Major created a post,

    Proactive chat assistance

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    Would like to see an app that we can install on our Zendesk ticketing system to show if a customer is online or not.  The workflow would be that a customer submits a ticket through our portal (our ...

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    Mandy Major commented,

    + 1 on this! Would also like to see improvements when you transfer a chat to another agent.  Just a notification or pop up in eye-catching colors would drastically help our agents stop "missing" ch...