Mihai

Hi there,
I find these two options AllowList, suspend/reject, account creation, ticket creation a bit confusing.

Is it possible to:

- disable new user registration for a domain (do not impact/touch any other domains -> this means I cannot put a * in the blocklist)
- create let's say manually 5 accounts for that domain
- those users can see each others' tickets, create new tickets, etc ?
- no other users from no other domains are affected

So far I get the feeling that it's one or another.

"The keywords reject: and suspend: apply only to support requests and don't prevent users from creating an account. See Limitations when using the allowlist and blocklist with other Zendesk channels."