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Gian Marco Monacelli

Joined May 16, 2024

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Last activity May 16, 2024

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Gian Marco Monacelli commented,

CommentTicket basics

I have a separate contact form in a website, that forwards an email with the content to Zendesk and creates a ticket. The problem is that the user´s email address is not added as the “Requester” so agents have to manually change this. We tried modifiying the form so that the Customer´s email appears in the “CC” field. is there any way of creating a rule that gets the email address in CC and makes it the requester of the ticket?

View comment · Posted May 16, 2024 · Gian Marco Monacelli

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