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Kathrin Lemberg
Joined Jan 24, 2024
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Last activity Jan 21, 2025
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Latest activity by Kathrin Lemberg
Kathrin Lemberg commented,
Hey, past year the initiative was published to add a posiibility to other than admin roles to create team members. Any updates on that meanwhile?
View comment · Posted Jan 21, 2025 · Kathrin Lemberg
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Kathrin Lemberg commented,
- Tickets with a status of open, pending, and on-hold are reassigned to the group with a status of solved - this described logic does not make any sense to me - could you please revise and update?
View comment · Posted Oct 15, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
Another vote here - we need to be able to restrict ticket sharing to specific groups and roles.
View comment · Posted Mar 19, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
I would also like to use a custom field as condition in a trigger - we currently use a text field and i want to create a condition depenting on used words or strings.
View comment · Posted Feb 13, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
Hey all, that would be very much needed for us as well - I would like to create a trigger based on a custom field "seller" = text field triggers that assign the ticket to creating groups based on different seller names (one trigger for each seller would be set up) but i can only chose seller is/is not present
View comment · Posted Feb 13, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
Is it possible to get a list of all users I filtered by my search criteria, e.g. external ID:none and see also all assigned ticket incl. status of those users?
View comment · Posted Feb 06, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
Upvoting this as well as we would need a trigger based on the ccéd recipient.
View comment · Posted Jan 24, 2024 · Kathrin Lemberg
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Kathrin Lemberg commented,
Upvoting this as well as we receive emails of internally forwarded postboxes and would need a trigger based on the ccéd recipient.
View comment · Posted Jan 24, 2024 · Kathrin Lemberg
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